DUNGEON DEFENDERS: AWAKENED PRIVACY POLICY

For all purposes, this English language version of this Agreement shall be the original, governing instrument and understanding of the parties. In the event of any conflict between this English language version of the Agreement and any subsequent translation into any other language, this English language version shall govern and control.

This Customer Privacy Policy of Chromatic Games (“Chromatic”) covers the collection, use, and disclosure of personal information that may be collected by Chromatic anytime you interact with Chromatic, such as when you visit our web site, when you purchase Chromatic’s products or use Chromatic’s online game forums. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Chromatic, and we go to great lengths to protect it.

Reasons Chromatic Collects Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

Information Chromatic Collects and How the Information May be Used

There are a number of situations in which your personal information may help us give you better products. For example, tracking crash logs to identify and fix a game bug, or to determine where our game is being used geographically to better serve those markets.

When you interact with Chromatic, we may collect personal information relevant to the situation, such as: your name, email address, and contact preferences; information about Chromatic products you own, such as their serial numbers and date of purchase; and information relating to a support issue. We do not collect any credit card information. We collect non-personally identifying information regarding customer activities on our web sites. This helps us to determine how best to provide useful information to customers and to understand which parts of our web sites, products, and Internet services are of most interest to them. We may use this anonymised information to provide products that you have requested as well as for auditing, research, and analysis to improve our products.

This information may be shared with third parties or in special circumstances as described elsewhere in this policy.

Publicly Displayed Information is Public

If you use our forums on our web site you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Chromatic is not responsible for the personally identifiable information you choose to submit in these forums. If you choose to make information, which was previously nonpublic, available by enabling certain user features, Chromatic will collect that information from your interaction and the information will become publicly available.

When Chromatic Discloses Your Information

Chromatic takes your privacy very seriously. Chromatic does not sell or rent your contact information to other marketers.

To help us provide superior service, your personal information may be shared with legal entities within our company network who will take steps to safeguard it in accordance with our privacy policy.

There are also times when it may be advantageous for Chromatic to make certain personal information about you available to companies that Chromatic has a strategic relationship with or that perform work for Chromatic to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with Chromatic’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, provide us feedback to improve our products and services, or access certain services, offers, and content on our web site.

Chromatic may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). Chromatic then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated non-personally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How Chromatic Protects Your Personal Information

Chromatic takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.

Integrity of Your Personal Information

Chromatic has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by updating any system that allows you to.

Privacy of Children

Protecting children’s privacy is especially important to us. Chromatic recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of Chromatic purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Chromatic and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our web site to persons 18 years or older.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS CHROMATIC’S WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS CHROMATIC’S WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF CHROMATIC’S WEBSITE AND SERVICES, NO INFORMATION OBTAINED BY THEM FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 AND IS NOT MONITORED AS DOING SO.

Types of Data collected

Among the types of Personal Data that this Application and Websites collects, by itself or through third parties, there are: Cookies; Usage Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Chromatic.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to Chromatic.

Mode and place of processing the Data

Methods of processing

Chromatic takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Chromatic, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Chromatic. The updated list of these parties may be requested from Chromatic at any time.

Legal basis of processing

Chromatic may process Personal Data relating to Users if one of the following applies:

In any case, Chromatic will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at Chromatic's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Chromatic to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Chromatic using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for the purposes of Chromatic’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by Chromatic within the relevant sections of this document or by contacting Chromatic.
  • Chromatic may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Chromatic may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

    Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

    The purposes of processing

    The Data concerning the User is collected to allow Chromatic to provide its Services, as well as for the following purposes: Analytics and Interaction with external social networks and platforms.

    Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

    Detailed information on the processing of Personal Data

    Personal Data is additionally collected for the following purposes and using the following services:

    The rights of Users

    Users may exercise certain rights regarding their Data processed by Chromatic.

    In particular, Users have the right to do the following:

    Details about the right to object to processing

    Where Personal Data is processed for a public interest, in the exercise of an official authority vested in Chromatic or for the purposes of the legitimate interests pursued by Chromatic, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

    Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether Chromatic is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

    How to exercise these rights

    Any requests to exercise User rights can be directed to Chromatic through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Chromatic as early as possible and always within 45 Days.

    Additional information about Data collection and processing

    Legal action

    The User's Personal Data may be used for legal purposes by Chromatic in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.

    The User declares to be aware that Chromatic may be required to reveal personal data upon request of public authorities.

    Additional information about User's Personal Data

    In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

    System logs and maintenance

    For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

    Information not contained in this policy

    More details concerning the collection or processing of Personal Data may be requested from Chromatic at any time. Please see the contact information at the bottom of this document.

    How “Do Not Track” requests are handled

    This Application does not support “Do Not Track” requests.

    To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

    Ingame Data Collected

    Dungeon Defenders: Awakened uses a third party service called Playfab to give every player a unique location to store data online for systems like cross saving and rewarding ingame items. Additionally this is linked to your platform’s account ID and is used to identify ownership and account standing. This service is only used when using online features. Playfab also gives us the tools to quickly process data and support players.

    Additionally Chromatic can use Dungeon Defenders: Awakened to collect anonymised information about players in game experiences. This includes but is not limited to maps beaten, scores, and rewards given. Information provided allows Chromatic to provide an improved experience to all players of Dungeon Defenders: Awakened and related services.

    Links to Sites of Other Companies

    In the future, our website may have links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

    Updates to Privacy Policy

    Chromatic reserves the right to revise, amend, or modify this policy at any time and in any manner. When we change the policy in a material way a notice will be posted on our web site along with the updated privacy policy. Your use of our web site and any other services provided by Chromatic after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.

    Policy Updated: 01/06/2020

    Chromatic Games

    104 N. Main Street, Floor 6

    Gainesville FL, 32601

    privacy@chromatic.games

    gdpr@chromatic.games